10.0.0.1 is the local address of your Piso WiFi portal. It is not a website. Once you join the machine's network, type it into your browser with http at the front and the portal opens, showing your timer, the payment options and the Pause button. A few machines use a different address.
What 10.0.0.1 Is
Every Piso WiFi machine runs a small web server inside it. 10.0.0.1 is the address of that server on its own network. Nothing on the public internet answers to it, which is why the address only works while you are connected to the machine.
The same address is used by thousands of machines across the country, and there is no conflict, because each one only answers the people connected to it.
When you join the network, the machine intercepts whatever you try to open and sends you to the portal instead. The login guide explains how that works and why a page you never asked for appears first.
Why It Is a Private Address and Not a Website
10.0.0.1 sits in a range reserved for private networks. Addresses in that range never appear on the public internet, so no domain name points at it and no search engine can index it.
Three ranges are set aside worldwide for private use, and every home router, office network and Piso WiFi machine draws from them. Reusing the same numbers everywhere is deliberate, because those addresses are never carried across the public internet.
This is why typing it while you are on mobile data gives you nothing. Your phone looks for the address on whatever network it is using, and your mobile carrier's network has no Piso WiFi machine on it.
Why You Must Type http and Not https
Browsers add https automatically now, and that is the single most common reason the portal refuses to load. The machine serves a plain http page and has no security certificate, so the secure version has nothing to connect to.
Type the address with http:// at the front. Your browser may warn that the connection is not secure, which is expected for a local page on a machine beside you. The warning is about the lack of a certificate, not about danger.
If the browser refuses to continue, look for wording like Continue to site or Proceed anyway. Taking that option is reasonable here, because the page is served by hardware a few metres from you rather than by a remote server you cannot see.
How to Open 10.0.0.1 on Your Device
Connect to the machine's network first. On most machines the portal opens by itself within a few seconds. If it does not, open it yourself using the steps for your device.
On Android
Open Chrome and type the address into the address bar, not the search box. Add http:// at the front so Chrome does not upgrade it. If Chrome keeps searching instead of opening, tap the suggestion that shows the raw address rather than a search result.
Android's Private DNS setting blocks many portals. If nothing loads, switch Private DNS to Off in your network settings and try again.
Chrome keeps a history suggestion for the address after your first visit, which makes later visits quicker. That suggestion carries the http:// prefix with it, so tapping it avoids the whole problem.
On iPhone
Safari usually opens the portal automatically as a sign-in sheet. If it does not, open Safari and type the address with http:// at the front.
iCloud Private Relay interferes with local portals. Turn it off for the moment in Settings, open the portal, then turn it back on when you have finished.
On Windows
Open any browser and type the address with http:// at the front. Windows sometimes marks the network as unidentified and keeps using your wired or mobile connection instead, so disconnect any other network first.
If a VPN client is running, close it. A VPN sends everything through its own tunnel, and the portal is not reachable through that tunnel.
On Mac
Open Safari or Chrome and type the address with http:// at the front. macOS usually offers the portal as a captive network sheet when you join the network, and that sheet is the simplest route.
If the sheet closed before you used it, open the WiFi menu, disconnect, and rejoin the network. The sheet reappears.
Illustration only. 10.0.0.1 is reachable only from inside the Piso WiFi network, not from mobile data.
What You Can Do Once the Portal Opens
The portal is the control panel for your session. Three things matter to most people.
Insert Coins or Redeem a Voucher
Drop coins into the machine and the portal credits them within a second or two. If you bought a voucher code instead, there is a field on the portal to enter it. Either way the timer begins as soon as the credit lands.
If the credit does not appear straight away, reload the portal before putting in more coins. A slow page is far more common than a coin that was not counted, and paying twice is the expensive way to find that out.
Pause and Resume Your Time
Most portals carry a Pause control near the timer. Tapping it freezes the countdown and keeps your remaining minutes for later. Resume from the same device and the machine hands them back.
Check that the timer has actually stopped before you close the page. A pause that did not register looks identical to one that did, right up until you check the numbers.
Log Out of Your Session
Logging out is not the same as pausing. It ends the session, and on many machines any remaining time goes with it. Use Pause unless you are genuinely finished.
Reaching the Admin Panel at 10.0.0.1/admin
Adding /admin to the address opens the owner's control panel on most platforms. It is where rates, the network name and the pause setting are changed.
Owners find rate tables, the network name, pause settings, connected devices and session logs in there. Most of the complaints customers raise come down to a setting on this panel rather than to a fault in the machine.
This panel is for the person who owns the machine. If you are a customer, there is nothing there for you, and the login will refuse you. Reaching a login prompt is not a way in, because that prompt is shown to everyone on the network and does nothing without the password.
Owners should change the factory password immediately, because the default credentials for every major platform are public knowledge.
On some platforms the admin address is different from 10.0.0.1/admin. The platform guides cover the correct one for each system.
When 10.0.0.1 Will Not Load
Five causes account for almost every failure. Work through them in order.
You Are Not on the Piso WiFi Network
The address only exists on the machine's own network. If your phone switched back to mobile data, or joined a different WiFi network automatically, nothing will load.
Check the network name in your settings before trying anything else. This is the cause more often than any of the others.
Phones are built to leave a network that has no internet, and a Piso WiFi network has none until you pay. That behaviour is helpful everywhere except here, where it drops you off the one network you need.
A VPN Is Switched On
A VPN routes your traffic through a remote server, and the portal is not reachable from there. Turn the VPN off completely rather than pausing it, open the portal, then switch it back on afterwards.
Private DNS Is Blocking the Portal
Android's Private DNS and iPhone's Private Relay both interfere with captive portals by design. Both need to be off while you open the portal.
Set Private DNS to Off rather than Automatic. Automatic still blocks some portals.
Both settings exist to stop a network seeing which sites you visit, which is a reasonable thing to want. They simply cannot tell the difference between a network spying on you and a machine asking you to pay first.
Your Browser Is Searching Instead of Navigating
Typing the address into a search box sends it to Google rather than to the machine. The result is a page of search results about the address, which is confusing but harmless.
Type it into the address bar with http:// at the front. If your browser still searches, the address bar and the search bar are the same field, so look for the suggestion showing the raw address and tap that.
Your Machine Uses a Different Gateway
Not every machine uses this address. Builds on TP-Link routers often use 192.168.1.1, and some systems use 10.10.0.1 or another address entirely.
The owner's control panel, not the customer portal
Yes, for owners
The extra zero in the first row is the most searched mistake in the whole category. It comes from people half-remembering the address and adding a digit that is not there.
None of the wrong addresses will harm anything. They simply fail to load, which is why people often try three or four of them before realising the problem lies somewhere else entirely.
10.0.0.1 Questions
Why does 10.0.0.1 open on my phone but not my laptop?
The laptop is usually still connected to something else, a wired network or a second WiFi network it rejoined automatically. Disconnect everything except the machine's network. A VPN client running in the background produces the same result on laptops far more often than on phones.
What is the difference between 10.0.0.1 and 10.0.0.1/admin?
The plain address opens the customer portal, where you pay, pause and check your timer. Adding /admin opens the owner's control panel, where rates and settings are changed. Customers cannot log in to the second one, and there is nothing useful there for them.
Do I need mobile data switched on to open the portal?
No, and leaving it on often causes the problem. Your phone may prefer mobile data when the WiFi has no internet yet, which is exactly how a Piso WiFi network looks before you pay. Switch mobile data off, open the portal, then switch it back on.
Can I bookmark 10.0.0.1 for next time?
You can, and it saves typing. The bookmark only works while you are connected to a machine that uses that address, so it will fail silently anywhere else. Saving it with http:// included is what makes it reliable.
Why does the portal open by itself sometimes but not always?
Automatic opening depends on your phone detecting that the network needs a sign-in. That detection fails when another network is still active, when a VPN is running, or when the machine responds slowly. Typing the address yourself always works when the automatic sheet does not appear.
What should I do if the portal opens but stays blank?
Reload the page once and give it a few seconds. A blank or half-drawn portal usually means the page started loading before the machine was ready. If it stays blank after two reloads, disconnect from the network and rejoin it.
Why is there no padlock icon when I open 10.0.0.1?
The machine serves a plain http page and has no security certificate, so no browser will show a padlock. That is normal for a local portal on hardware beside you. It does mean you should not type passwords or card details into any Piso WiFi portal.